Fastest support route
Tenant users should first contact their tenant admin. Tenant admins can then contact EBO SYSTEM support with the tenant name, module, page URL, user affected, and a short description.
Support center
Help for setup, training, and daily operations.
Use this support page when users need guidance, tenant admins need help configuring access, or clients need assistance with modules, billing, emails, meetings, PDFs, or data quality.
What to include
Include screenshots, error text, steps to reproduce, the expected result, and whether the issue affects one user or the whole tenant.
Support categories
Access and Login
Password reset, username help, inactive accounts, user permissions, missing module menus, and tenant admin access.
Tenant Setup
Company profile, subdomain, tenant colors, tenant logo, active modules, users, announcements, and initial onboarding.
Module Help
HCM, CRM, Finance, Legal Practice, Smart Chat, Meetings, Notifications, reports, PDFs, emails, and exports.
Billing and Subscriptions
Invoices, payments, subscription status, module activation dates, expiry dates, overdue alerts, and account changes.
Training
Tenant admin training, module walkthroughs, user onboarding, workflow setup, and staff adoption support.
Enhancements
New module requests, custom reports, new workflows, integrations, automation, AI improvements, and industry-specific tools.
Priority guide
How support issues are handled
Urgent
Business blocked
Login outage, tenant unavailable, billing/payment blocked, critical data issue, or module unavailable to many users.
Normal
Work can continue
A form issue, permission request, report question, layout issue, missing record, email question, or user training need.
Before reporting a problem
- Refresh the page and try again.
- Check that the user has permission for the module.
- Confirm the tenant is active and the module is active.
- Copy the page URL and save a screenshot of the issue.